Senior Customer Success Manager

Are you ready to drive the future of automotive marketing and customer success?

As our Senior Customer Success Manager, you’ll play a pivotal role in transforming the way automotive dealerships engage with customers. By leveraging cutting-edge digital tools and strategies, you will be responsible for managing key accounts, ensuring their success, and driving measurable business growth.

What You’ll Do:

• Build Relationships: Develop and nurture strategic relationships with key stakeholders across automotive dealerships and groups.

• Strategic Customer Success: Act as a trusted advisor, helping clients achieve their goals through our innovative video platform and customer success methodologies.

• Proactively Optimize Performance: Monitor client health using KPIs(NRR) and analytics, providing actionable insights to enhance ROI and retention.

• Champion Engagement: Identify opportunities to deepen client engagement, reduce churn, and promote adoption of advanced features.

• Collaborate Cross-Functionally: Partner with sales, product, and technical teams to deliver seamless client experiences and innovative solutions.

• Stay Ahead: Continuously stay informed about industry trends, dealership operations, and emerging digital marketing technologies.

What You’ll Need:

• Language Skills: Fluency in Italian and English is a must, additional languages are a bonus.

• Industry Expertise: +5 Years of proven experience in the automotive or marketing and/or SaaS industry with a deep understanding of dealership operations and digital marketing.

• Customer Success Mindset: Experience with SaaS platforms and tools (e.g., Salesforce, CMS), with a focus on driving client satisfaction and retention.

• Analytical Skills: A data-driven approach to decision-making and performance analysis.

• Relationship Builder: Strong interpersonal skills to cultivate long-lasting client relationships.

• Problem Solver: Proactive in identifying and addressing client challenges.

• Adaptability and Drive: Ability to thrive in a dynamic, fast-paced environment.

What We Offer:

• Access to industry-leading tools and training programs.

• A collaborative, innovative work environment with opportunities for career growth.

• Competitive compensation, including performance bonuses.

• The chance to work with global automotive leaders and shape the future of digital marketing.