As the German International Customer Success Manager (CSM) based in either Stockholm or Germany, you will have a key role in managing and growing client relationships, primarily in Germany. You will be working closely with the German sales lead as well as performing as the go-to person, internally and externally, for managing strategic conversations, planning and facilitating the onboarding of new customers. After onboarding you will be responding to their user needs, and keeping them informed about more advanced functions and features over time.

Your PROFILE

• You’re looking for a fast paced environment
• You thrive on working on your own initiative 
  
• You want to be part of an innovative industry
  
• You are looking for a role with real growth potential
  
• You are available for some travel when required

Your QUALIFICATIONS

• You are a great listener and communicator with customer satisfaction as a top priority
• You can conduct complex contract discussions
• You have previous experience managing client accounts
• You can communicate and negotiate fluently with C-level people in German and English (and preferably French too)
• You have at least 3 years working experience in a similar, customer-facing role, for example as an account executive or agency environment.
• Experience from an SaaS products industry is an advantage
• Knowledge and experience with the automotive industry is an advantage 

After thorough introduction and training, you will be working closely with the Team Leader of Customer Success, the German Account Executive and tech specialists as part of a close-knit team, ensuring excellent customer performance and satisfaction.

About Phyron

Phyron addresses vital needs and offers proven game-changing solutions for car dealer sales and marketing around Europe and beyond. Using advanced AI and video technology we automate the entire production and management of car ads, enabling the generation of smarter and more attractive ads for all cars in stock. Thousands of unique ads can be produced in real time, ready for use on websites, marketplaces and social media, while lowering total costs. .

THE INDUSTRY

The automotive industry is changing rapidly, with exciting opportunities for new solutions and service providers. Phyron markets its solution to leading car dealerships and partners across Europe and has recently expanded into North America.